Terms & Conditions
Payment
Payment of your reservation is done upon arrival at check-in. Payment for the use of our sauna and minibar is done upon check-out.
In general we do not charge your creditcard prior to your arrival.
Our bank details
Name: L’Etape Fagnarde SA
Bank: Crelan
IBAN account: BE83 1030 1109 1515
BIC/SWIFT: NICA BEBB
TVA: 0466755684
Prepayment
Special events
In the case of special events, such as Formula 1 or others, a 25% prepayment of the reservation is required when booking. To be paid within 14 days. We will notify you if this is the case.
Without this prepayment being settled, we reserve the right to cancel the reservation.
Cancellation
You can cancel by e-mail free of charge up to 30 days prior to arrival. If you cancel later or don’t show up, we reserve the right to charge you the total amount of your reservation in full.
Alternative solution
If you wish to cancel within <=30 days, we offer you the option to move your reservation, free of charge, to a later date before the end of the same year, instead of being confronted with full cancellation costs. The choice is yours.
No show
In case you don’t show up or show up later without a reasonable notice prior to your arrival we reserve the right to charge you your reservation in full. You are to pay this within 14 days.