Payment, Prepayment & Cancellation

Terms & Conditions


Payment of your reservation is done upon arrival at check-in. Payment for the use of our sauna and minibar is done upon check-out.
In general we do not charge your creditcard prior to your arrival.

Our bank details
Name: L’Etape Fagnarde SA
Bank: Crelan
IBAN account: BE83 1030 1109 1515
TVA: 0466755684


Special events

In the case of special events, such as Formula 1 or others, a 25% prepayment of the reservation is required when booking. To be paid within 14 days. We will notify you if this is the case.
Without this prepayment being settled, we reserve the right to cancel the reservation.


You can cancel by e-mail free of charge up to 30 days prior to arrival. If you cancel later or don’t show up, we reserve the right to charge you the total amount of your reservation in full. After 30 days we charge interest and collection costs.

Alternative solution

If you wish to cancel within <=30 days, we will offer you the option to move your reservation to a later date (within six months of your cancelled reservation) free of charge at the then current rates, rather than being charged a full cancellation fee confronted. The choice is yours.

No show

If you do not show up or show up later without reasonable notice prior to your arrival, we reserve the right to charge your reservation in full. You must pay this within 30 days. After 30 days we charge interest and collection costs.